International Shipping
Every order is unique, so for international orders, I will contact you personally once your order has been placed to coordinate the shipping and payment method that works best for you.

Local Orders - Barcelona
If you’re based in Barcelona, you can also arrange to pick up your order directly from my studio in Poblenou. Alternatively, I can arrange a local delivery within Barcelona. Just get in touch by email and we’ll find the option that works best for you.

Shipping Conditions
It is the customer’s responsibility to provide the correct shipping details and address.

I am not responsible for delays caused by courier companies. In these cases, I cannot offer a refund for either the products or the shipping costs.

My order didn’t arrive on the agreed date:
Unfortunately, I cannot be held responsible for delays caused by courier companies, and in these cases, I cannot offer a refund for either the products or the shipping costs. However, I understand how important your order may be, especially if it was a gift for someone special. Please email me at shop@milohachim.com and I’ll look into what happened and see how I can help.

My order was lost:
Please email me at shop@milohachim.com and I’ll see how I can help.

My order arrived damaged:
Oh no! It hurts me just as much as it hurts you. Every order is packed with the same care that goes into making each piece. Please email me at shop@milohachim.com with a photo of the damaged item, and I’ll see how I can help.

Can I exchange a product?
The products in this shop are artist-made objects. If you are not satisfied with your purchase, you can request an exchange by emailing shop@milohachim.com within 5 business days of your purchase.

Refunds are not available. The product must be returned in perfect condition and in its original packaging. Return shipping costs are the customer’s responsibility.